FAQ

Yes. At Lovara, we sell 100% legal personal wellness and massage tools. We comply with all Indian e-commerce regulations to provide a safe and reliable shopping experience.

Yes, always. Every Lovara order ships in 100% plain, unbranded packaging with no product name, images, or description visible on the outside. Your privacy is our absolute priority, from checkout to delivery.

No. There is no mention of the product on the shipping label, and your billing will not reveal the contents of your order.

We offer a 90-Day Quality Guarantee. If your product has any manufacturing defects, we will provide a one-time exchange to ensure your complete satisfaction.

Yes. Our products are crafted from body-safe, medical-grade silicone — non-porous, hypoallergenic, and easy to sanitize between uses. We never use jelly rubber or low-grade materials that can harbor bacteria.

Yes, we recommend it. Use a water-based lubricant with our silicone products — silicone-based lubricants can react with and degrade silicone material over time, so water-based is the safe, universal choice.

Clean your product before and after each use with mild soap and warm water, or a dedicated toy cleaner. Let it dry completely before storing it in a clean, soft pouch, away from other products.

Start with something simple and versatile. A compact bullet massager or an easy-to-use wand is a great first choice — quiet, straightforward, and comfortable for beginners.

Yes. All payments are processed securely through Razorpay, a trusted and widely used payment gateway in India, supporting cards, UPI, netbanking, and popular wallets.

Once the bank confirms receipt of payment, orders are dispatched the same day and delivered within 2–3 business days across India via our fastest delivery partners.