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Shipping & Exchange
Shipping & Exchange
100% Discreet Packaging
At Lovara, your privacy is our absolute priority.
- All orders are shipped in plain, unbranded packaging.
- The shipping label will list the sender as “RSNM Fusion Hub” and will not mention “Lovara” or the specific product names.
- There is no mention of the contents on the exterior of the package.
SHIPPING POLICY
Delivery & Shipping Charges
- Free Shipping: We offer Free Shipping on all prepaid orders above ₹499.
- Standard Shipping: A nominal fee applies to orders below ₹499.
- Timeline: * Bengaluru: 24–48 hours.
• Rest of India: 3–5 business days.
Once your order has been picked up by our 3rd party delivery partners, you will receive a text/email. You can always track your order using your order number, or reach out to lovaraindia@gmail.com for more help.
SHIPPING TIMELINES
We try to send shipments out as soon as possible. In most cases it takes:
- 1–2 days for order preparation
- 5–7 days for order delivery
This may differ based on your pincode and can be impacted by external delays. We work with well-reputed delivery partners, so delivery often happens earlier than the 5–7 day period depending on your location. Metro cities usually take less time, while remote locations may take longer. We do our best to ensure timely delivery of all orders.
NO COD (Cash on Delivery) Policy
To ensure maximum privacy and a seamless, “discrepancy-free” experience, we do not offer Cash on Delivery. * Why? Prepayment allows us to process your order with zero contact and ensures that no financial transactions related to “Lovara” occur at your doorstep. This prevents any potential social friction and maintains your 100% privacy from end to end.
EXCHANGE & RETURN POLICY
1. 90-Day Exchange Guarantee
We stand by the quality of our wellness tools. If your product has a manufacturing defect, we offer a 90-day exchange window from the date of delivery.
2. Hygiene & Safety (The “Final Sale” Rule)
Due to the intimate nature of our products and to maintain the highest hygiene standards for all our customers, we cannot accept returns or exchanges for non-defective items once the seal has been broken or the product has been used.
3. How to Claim an Exchange
If you receive a damaged or defective item:
- Contact us at support@lovara.in within 48 hours of delivery.
- Please include your Order ID and a short video/photo of the defect.
- Our team will verify the claim and arrange for a replacement at no extra cost to you.
HOW LONG DOES IT TAKE TO GET A REFUND
Once your returned item has been received at our Lovara fulfillment center, it will be checked by our quality team. If the return is approved, we will let you know via email.
Please allow up to 15 days from the day we approve a returned item for the refund to be received into your account. The length of time for the refund is also dependent on bank processing times.
CANCELLATION POLICY
Cancellations are only possible within 24 hours of order placement, provided your order hasn’t shipped. If your order ships before it can be canceled, you’re welcome to initiate a return as long as the original packaging has not been opened.
