We collect the data you provide only to ensure that we can provide you access to our Platform and Products in the best manner possible. By using the Platform you consent to providing us data in the ways listed below.

1.1 Data added by you.

We collect the information that you actively input into the Platform:

a) Lovara Account data:
We collect the data you provide to us when you create or update your Lovara Account, or while making purchases from the Platform as a Guest. This includes your name, phone number, email ID, delivery address (which may be your home or office address) date of birth, unique User ID, password (as applicable). We may require you to share further data on a later date to confirm the veracity of your information or pursuant to any additional features added to the Platform. We may also require you to share data pertaining to gender, sexual preference and sexual orientation on the Platform to access certain services, provide you with Information and content, or as part of surveys. However, this shall not be mandatory and failure to provide such personal data shall only affect your ability to access such services, Information or content. Any such information, including queries and information for our content or services, provided to us voluntarily through our Platform, e-mail and other modes of communication to access such services, Information or content may be shared/posted by us on our Platform and/or social media pages anonymously.

b) Financial data:
We collect the data you provide to us when you place an order for Products on our Platform. This includes credit or debit card details, e-wallet details and banking details.

c) Feedback and other data:
We collect and record:
(a) any emails you write to us;
(b) the calls you make to our call centers, customer service personnel;
(c) any data you submit to us on social media and other modes of communication/platforms;
(d) data you input when you participate in our referral programs or use any discount codes offered by us; and
(e) feedback or comments you provide to us on the Platform, including any crash reports and lag reports generated by you.

1.2 Data collected from use of Platform.

We collect the following data generated owing to and pursuant to your use of the Platform:

a) Platform usage data:
We collect data on your interaction with our Platform, i.e., Platform access dates and times, features or pages viewed, crashes and other system activity, type of browser used to access the Platform, and third-party sites or services used before or in the course of interacting with our Platform.

b) Device data:
We may collect data about the devices used to access our Platform, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, serial numbers, browser type, mobile app, file names and types, and plugins.

c) Purchase data:
We collect and retain data regarding the Products you add to your cart, purchases from the Platform, the amount spent on the Platform, and the payment methods used to make purchases on the Platform.

d) Cookies, log files, web beacons and tracking pixels:
We also collect information through the use of “cookies”, “log files”, “web beacons” and “tracking pixels”, and similar technologies to understand how you navigate through the Platform to learn your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Platform. Log Files track actions that occur on our Platform, and collect data including your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps. Web beacons, tags and pixels are electronic files used to record information about how you browse the Platform.

1.3 Information received from third parties.

We may also be working closely with third parties (including, for example, business partners, technical sub-contractors, analytics providers such as Google Analytics, search information providers) and may receive information about you from such sources. Such data may be shared internally and combined with data collected under Section 1.2 above.